Privacy Policy

Effective Date: April 28, 2025

Welcome to V Beauty House. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how V Beauty House ("we," "us," "our") collects, uses, and shares information from users ("you," "your") who visit our website or interact with our services, including SMS communications through 10DLC messaging.

Information We Collect

We collect information in several ways, including:

Information You Provide to Us:
- Contact Information: Name, phone number, email address, postal address.
- Appointment Information: Date, time, and service details for bookings.
- Payment Information: Billing address and payment details (processed securely via third-party payment providers; we do not store full credit card numbers).
- Communication Preferences: Your choices for receiving updates, promotional offers, and reminders.
Information We Automatically Collect:
- Device Information: IP address, browser type, operating system.
- Usage Information: Pages visited, time spent on our site, links clicked.
- SMS and Messaging Information: If you opt-in to receive SMS notifications, we collect and store your mobile phone number and messaging preferences.
Information from Third Parties:
- Service providers assisting with appointment booking, marketing, or payment processing.

How We Use Your Information

We use the information collected to:

Provide, manage, and improve our services.
Confirm and manage your appointments and bookings.
Send you service-related communications, including appointment reminders, confirmations, and updates.
Send marketing communications (with your consent) about promotions, services, and offers.
Respond to inquiries, support requests, or customer feedback.
Comply with legal obligations and enforce our terms and policies.

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party companies that perform services on our behalf, such as appointment management, payment processing, email marketing, and SMS messaging.
Legal Requirements: If required by law, regulation, or legal process.
Business Transfers: If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred.

All third parties are obligated to protect your information in accordance with this Privacy Policy.

Your Choices and Rights

You have the right to:

Access, correct, or delete your personal information.
Opt-out of receiving promotional emails or text messages at any time by following the unsubscribe instructions or replying “STOP” to SMS messages.
Update your communication preferences by contacting us.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

However, no transmission over the internet or electronic storage method is 100% secure, so we cannot guarantee absolute security.

SMS and 10DLC Messaging Compliance

By opting into SMS messaging, you consent to receive text messages related to your appointments, promotions, and updates from V Beauty House. Message and data rates may apply. You can opt-out of SMS communications at any time by replying "STOP."

We comply with all 10DLC (A2P messaging) requirements, ensuring your information is securely handled in accordance with carrier and regulatory guidelines.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" above and notify you by posting the updated policy on our website. Your continued use of our services after such changes indicates your acceptance of the updated Privacy Policy.